New Service

New customers or those without an existing account:

Apply in person at the McAllen City Hall lobby between the hours of 8 AM to 5 PM Monday through Friday. If you are not able to apply in person, you may send someone with an informal letter of authorization signed by you.

Fill out our electronic application by clicking here. You will need to save the application to your computer and submit it with a scanned copy of your identification by attaching and sending via email to our Customer Service team at

You must provide the following:

  • Driver’s license or state issued ID (Mexican Nationals require one of the following: Passport, Visa Laser, or Matricula Consular) Please provide a legible copy.
  • $25.00 connection fee per meter
  • Deposit required by City Ordinance needs to be prepaid.  Amount starts at $100 and varies by location.  For more information, refer to this deposit requirements document.
  • A formal rental lease (if you are renting) or closing documents (if you are purchasing) may be required in certain situations.
  • Completed Utility Service Application

Important Notes

Requests made after 1:00PM will be processed the next business day (Monday-Friday only).

You do not have to be present when the water is connected; however, make sure that all faucets or water-related appliances on the property are completely turned to the off position. Our servicemen verify the meter when turning the water on and if the meter shows any sign of consumption, they will leave the water off and a note will be left explaining why the water was not turned on.

If your water was left off due to “water running inside”, you will need to call Customer Service when you are able to be at the location or once you have shut off the remaining faucet(s). Please call: 956.681.1600.

As mentioned above, you may apply by filling out our electronic application and emailing documents to our Customer Service team.  Any deposit and fees would need to be paid over the phone with a credit/debit card or electronic check and a $2.75 convenience fee will be charged per transaction to use this payment method.  If you do not accept to pay the convenience fee, then you will need to apply in person to be able to use a different payment method.  Please call our Customer Service team at Customer Relations department at 956-681-1600 (option 3) if you need any assistance or information.