McAllen Public Utility (MPU)
MPU Mission Statement
Dedicated to consistently providing high quality services & quality of life to all who live, work and visit the City of McAllen.
MPU Commitment to Customers
We will treat customers with courtesy & respect at all times. Listening to & understanding our customers’ concerns is our priority. We will exceed customer’s expectations.
MPU Customer Service
Location
McAllen City Hall
1300 Houston Ave.
McAllen, TX 78501
Phone: 956-681-1600
Mailing Address:
PO Box 280
McAllen, TX 78505-0280
Hours of Operation
Main Lobby – Customer Service & Payments
Monday – Friday: 8AM to 5PM
Drive – Thru – Payments Only
Monday & Friday: 7:30AM to 5:30PM Tuesday – Thursday: 7:30AM to 6PM
Automated Payment System (IVR)
956-681-1600 (Choose option 1) – Available 24/7 for Payments Only
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