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McAllen City Hall • 1300 Houston Ave., McAllen, TX 78501 • Phone: 956.681.1600
Emergency/After Hours Phone: 956.681.1717

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Customer Service

McAllen City Hall
1300 Houston Ave.
McAllen, TX 78501
Phone: 956-681-1600
Emergency/After Hrs Phone:
956.681.1717

Mailing Address:
PO Box 280
McAllen, TX 78505-0280

BUSINESS HOURS

Main Lobby
Customer Service & Payments
Monday – Friday: 8AM to 5PM

Drive -Thru
Payments Only
Monday - Friday
7:30AM - 5:30PM

Automated Payments

956.681.1600
(Choose option 1)
Available 24/7 for Payments
Only

  • Home
  • Residential
    • Rates & Fees
    • New Service
    • Disconnect Service
    • Transfer Service
    • Forms
    • Pay Your Bill
  • Commercial
    • Rates & Fees
    • New Service
    • Disconnect Service
    • Transfer Service
    • Forms
    • Pay Your Bill
  • Departments
    • Administration
    • Utility Engineering
    • Financial Operations
      • Utility Billing
      • Meter Reading
      • Customer Relations
      • Treasury Management
    • Water Systems
      • Water Plants
      • Water Lab
      • Transmission & Distribution
    • Wastewater Systems
      • Wastewater Plants
      • Wastewater Collections
      • Wastewater Lab
      • Wastewater System Management
      • Pre-Treatments
  • About Us
    • Overview
    • Board of Trustees
    • Meetings
      • Agendas & Meeting Packets
      • Archived Agendas & Meeting Packets
      • Archived Special Meeting & Workshop Agendas
      • Videos
    • Announcements
    • Employment
  • Education
    • Water Conservation
    • Tours/Presentations
    • Camps/Workshops
    • Annual Night Out
  • Water Quality
  • Customer Service
    • Directory
    • FAQs
    • Pay Station Locations
    • Forms

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MENU
  • Home
  • Residential
    • Rates & Fees
    • New Service
    • Disconnect Service
    • Transfer Service
    • Forms
    • Pay Your Bill
  • Commercial
    • Rates & Fees
    • New Service
    • Disconnect Service
    • Transfer Service
    • Forms
    • Pay Your Bill
  • Departments
    • Administration
    • Utility Engineering
    • Financial Operations
      • Utility Billing
      • Meter Reading
      • Customer Relations
      • Treasury Management
    • Water Systems
      • Water Plants
      • Water Lab
      • Transmission & Distribution
    • Wastewater Systems
      • Wastewater Plants
      • Wastewater Collections
      • Wastewater Lab
      • Wastewater System Management
      • Pre-Treatments
  • About Us
    • Overview
    • Board of Trustees
    • Meetings
      • Agendas & Meeting Packets
      • Archived Agendas & Meeting Packets
      • Archived Special Meeting & Workshop Agendas
      • Videos
    • Announcements
    • Employment
  • Education
    • Water Conservation
    • Tours/Presentations
    • Camps/Workshops
    • Annual Night Out
  • Water Quality
  • Customer Service
    • Directory
    • FAQs
    • Pay Station Locations
    • Forms