Utility Billing

Did you know?

Your McAllen Public Utility bill does not only include charges for water and sewer.  Sanitation, recycle, brush collection, sanitation state taxes, association dues, sewer surcharges, reuse, drainage and other miscellaneous charges are also included for the convenience of our citizens.

Utility Billing mails out approximately 40,000 bills a month!   Why not consider Ebill? By doing so you will receive your bill instantly, have 24/7 access, and reduce paper waste. Register by calling Customer Relations at (956)681-1600 or through your MyBills account.

Billing Cycles

The City of McAllen is divided into 3 areas for billing purposes, which we call “Cycles”.

  • Cycle 5 bills on the 3rd, and includes the area South of Business 83
  • Cycle 6 bills on the 13th, and includes the area North of Business 83 to South of Nolana
  • Cycle 7 bills on the 23rd, and includes the area North of Nolana
If these dates fall on a weekend, bills will be mailed out accordingly; for example, if the 13th falls on a Saturday, bills will be mailed out on Friday the 12th. If the 13th falls on a Sunday, then bills will be mailed out on Monday the 14th.

Billing Cycles Map

How to Read Your Bill

Utility Billing Staff

The Utility Billing staff’s main functions are to review accounts and ensure customers are billed in an accurate and timely manner. Staff imports the meter readings to the billing software to create reports and review the customer’s consumption for discrepancies such as: high read, low read, or zero consumption. If a discrepancy exists on a customer’s account, the billing staff will request for the meter read to be verified and may also request a meter test if necessary.  Once this process is complete, the billing clerks will review the information, and then proceed with billing the accounts.