| Department | Address | Business Hours | Phone Number |
|---|---|---|---|
| Customer Relations | McAllen City Hall Main Lobby 1300 Houston Avenue McAllen, TX 78501 |
Monday – Friday from 8:00 a.m. to 5:00 p.m. | (956) 681-1600 |
| Administration | McAllen City Hall 2nd Floor 1300 Houston Avenue McAllen, TX 78501 |
Monday – Friday from 8:00 a.m. to 5:00 p.m. | (956) 681-1630 |
| Utility Engineering | McAllen Development Center, 2nd Floor 311 N. 15th Street McAllen, TX 78501 |
Monday – Friday from 8:00 a.m. to 5:00 p.m. Closed for lunch from 12:00 p.m. to 1:00 p.m. |
(956) 681-1770 |
| Wastewater System Division | 4100 West Idela Ave. McAllen, TX 78503 |
(956) 681-1750 Fax: (956) 681-1754 |
|
| Wastewater Collections | 4100 West Idela Ave. McAllen, TX 78503 |
(956) 681-1755 After Hours: (956) 648-4010 |
|
| Industrial Pre-Treatment | 4100 West Idela Ave. McAllen, TX 78503 |
(956) 681-1760 Fax: (956) 681-1766 |