Category Archives: Announcements

Valve Replacement to Cause Road Closure, Service Interruption May 8, 2020

On Friday, May 8, 2020, the McAllen Public Utility will have a complete road closure for valve replacements along a portion of 10th Street.   Beginning at 8:00 p.m. and continuing until 6:00 a.m. on Saturday, May 9, the road closure will be from Ash Ave. to Hackberry St. along 10th St., including Date Palm Ave. from 9th to 10th St.

Additionally, the valve replacement project will cause service interruption in the surrounding area. Water outage will be from 11:00 p.m. to 5:00 a.m. and will include the area from 12th St. to 8th St., from Ash Avenue through Gumwood Avenue.

5/8/20 Service Interruption

MPU Waives Online Convenience Fees 3/27/20

Update:  MPU Waives Online Convenience Fees 4/27/20

McAllen Public Utility announced that waived online credit card convenience fees will be extended through May 31, 2020.

Update: MPU Waives Online Convenience Fees 4/9/20

Payments made via the mobile app will not incur the convenience fee through April 30, 2020.

MPU Waives Online Convenience Fees 3/27/20

McAllen Public Utility announced that the online credit card convenience fee will not be charged, beginning today, when using the following payment options: · Online payments at www.mcallenpublicutility.com;

· Payments utilizing the automated phone system at 681-1600, which is available 24 hours a day, seven days a week. When using this payment option, the message will announce that there will be a convenience fee, but customers can disregard the announcement at such time; · Quick Pay, one-time payment, via the website at www.mcallenpublicutility.com; and

· Over the phone talking to a customer service agent at 681-1600.

Please note all payments made via the mobile app will still incur the convenience fee until further notice. MPU mobile app customers can avoid the fee, by using the above-mentioned payment options.

Additionally, all late payment fees will be waived, beginning April 1, 2020 and continuing through April 30, 2020.

The MPU customer service drive-thru payment operation at McAllen City Hall at 1300 W. Houston Avenue will remain open, 7:30 a.m. – 5:30 p.m. Monday through Friday

View press release below:

MPU Online Credit Card Payment Fees Waived PR_03272020