Update: MPU Waives Online Convenience Fees 4/27/20
McAllen Public Utility announced that waived online credit card convenience fees will be extended through May 31, 2020.
Update: MPU Waives Online Convenience Fees 4/9/20
Payments made via the mobile app will not incur the convenience fee through April 30, 2020.
MPU Waives Online Convenience Fees 3/27/20
McAllen Public Utility announced that the online credit card convenience fee will not be charged, beginning today, when using the following payment options: · Online payments at www.mcallenpublicutility.com;
· Payments utilizing the automated phone system at 681-1600, which is available 24 hours a day, seven days a week. When using this payment option, the message will announce that there will be a convenience fee, but customers can disregard the announcement at such time; · Quick Pay, one-time payment, via the website at www.mcallenpublicutility.com; and
· Over the phone talking to a customer service agent at 681-1600.
Please note all payments made via the mobile app will still incur the convenience fee until further notice. MPU mobile app customers can avoid the fee, by using the above-mentioned payment options.
Additionally, all late payment fees will be waived, beginning April 1, 2020 and continuing through April 30, 2020.
The MPU customer service drive-thru payment operation at McAllen City Hall at 1300 W. Houston Avenue will remain open, 7:30 a.m. – 5:30 p.m. Monday through Friday
View press release below: