ALERT! Phone Scam


August 26, 2015

Contact: Melba Carvajal, Director of Finance for Utilities, 956.681.1632

MPU warns consumers about phone scam
Caller threatening to disconnect water services for non-payment

McALLEN – McAllen Public Utility (MPU) is warning customers of scam phone calls from someone who claims they’re from “the water company” and requesting immediate payment.

A customer was targeted earlier this week and reported the callers requested “prompt payment using a Wal-Mart pay pal credit card in order to avoid disconnection within twenty minutes.”

MPU is advising its customers that if they suspect a call is fraudulent or deceptive in nature, they should take the caller’s name and phone number, hang up and call (956) 681-1600 or (956) 681-1717 after hours to verify the account status.

MPU utilizes an automated system during working hours to let customers know a payment is due, and never suggests that the customer make a payment immediately over the phone.