Our offices will be closed November 26, 2020 for the Thanksgiving holiday.  We will reopen November 27, 2020.

Chlorine Conversion Notice

As part of a regular maintenance program, McAllen Public Utility will conduct a free chlorine conversion “chlorine burnout” starting at 8am November 30, 2020 through 8am December 14, 2020.  During this process, the water will be completely safe for consumption and use.  Some customers will notice the difference in odor and taste from free chlorine.
Public Notice Chlorine Conversion
Noticia Pública Conversion de Cloro

Water Transmission and COVID-19 & FAQ’s

Please click the links below for information regarding the corona virus and its transmission via water/waste water treatment:

Services and inquiries continue by phone at (956) 681-1600 or e-mail customerservice@mcallen.net.

Payment options available to the public are:

McAllen City Hall drive-thru

Substation locations – all HEB stores

Automated Payment System (IVR)
956-681-1600 (Choose option 1) – Available 24/7 for Payments Only

Mobile App
With our mobile app you will not only save time, but you will avoid late fees and disconnections.  Available to download free on the App Store or get it on Google Play.


MPU Commitment To Our Customers

We will treat customers with courtesy & respect at all times. Listening to & understanding our customers’ concerns is our priority. We will exceed customer’s expectations.