As part of a regular maintenance program, McAllen Public Utility will conduct a free chlorine conversion “chlorine burnout”, starting January 30, 2023 at 8 a.m. through 8 a.m. February 13, 2023.  During this process, the water will be completely safe for consumption and use, although some customers will notice the difference in odor and taste from free chlorine.  Click here for additional information.

Services and inquiries continue by phone at (956) 681-1600 or e-mail

Payment options available to the public are:

McAllen City Hall drive-thru
7:30 a.m. – 5:30 p.m.

Substation locations – all HEB stores

Automated Payment System (IVR)
956-681-1600 (Choose option 1) – Available 24/7 for Payments Only

Mobile App
With our mobile app you will not only save time, but you will avoid late fees and disconnections.  Available to download free on the App Store or get it on Google Play.


MPU Commitment To Our Customers

We will treat customers with courtesy & respect at all times. Listening to & understanding our customers’ concerns is our priority. We will exceed customer’s expectations.