Water Transmission and COVID-19 & FAQ’s

Please click the links below for information regarding the corona virus and its transmission via water/waste water treatment:

Beginning Wednesday, March 25, 2020, McAllen Public Utility (MPU) will be closed to walk-in traffic to protect our community, our residents and our staff.   Services and inquiries will continue by phone at (956) 681-1600 or
e-mail customerservice@mcallen.net.

Payment options available to the public are:

McAllen City Hall drive-thru

Substation locations – all HEB stores

Automated Payment System (IVR)
956-681-1600 (Choose option 1) – Available 24/7 for Payments Only

New Free Mobile App
With our new FREE mobile app you will not only save time, but you will avoid late fees and disconnections.  Available to download on the App Store or get it on Google Play.


MPU Commitment To Our Customers

We will treat customers with courtesy & respect at all times. Listening to & understanding our customers’ concerns is our priority. We will exceed customer’s expectations.