New Service

New customers, or those without an existing account, must apply in person at the McAllen City Hall lobby between Monday and Friday from 8 AM to 5 PM.  If you are not able to apply in person, you may send someone with an informal letter of authorization signed by you.

You must provide the following:

  • Driver’s license or state issued ID (Mexican Nationals require one of the following: Passport, Visa Laser, or Matricula Consular) Please provide a legible copy.
  • $25.00 connection fee per meter
  • Deposit required by City Ordinance needs to be prepaid.  Amount starts at $100 and varies by location.  For more information, refer to this deposit requirements document.
  • A formal rental lease (if you are renting) or closing documents (if you are purchasing) may be required in certain situations.
  • Completed Utility Service Application

Important Notes

Requests made after 1:00PM will be processed the next business day (Monday-Friday only).

You do not have to be present when the water is connected; however, make sure that all faucets or water-related appliances on the property are completely turned to the off position. Our servicemen verify the meter when turning the water on and if the meter shows any sign of consumption, they will leave the water off and a note will be left explaining why the water was not turned on.

If your water was left off due to “water running inside”, you will need to call Customer Service when you are able to be at the location or once you have shut off the remaining faucet(s). Please call: 956.681.1600

In the event that you are out of town and cannot apply in person, the Utility Service Application can be printed and faxed to a Customer Relations representative with the aforementioned and any deposit or fees would need to be paid over the phone with a credit/debit card or electronic check and a $2.75 convenience fee will be charged per transaction to use this payment method. If you do not accept to pay the convenience fee, then you will need to apply in person to be able to use a different payment method. Please call our Customer Relations department at 956.681.1600 if you must use this option in order for us to give you all the details.