Category Archives: Announcements

New Drive-Thru Hours

Effective November 2, 2015, the hours of operation for McAllen Public Utility’s Drive Thru are Monday-Friday, 7:30AM to 5:30PM

 

A partir del 2 de Noviembre 2015, las horas de operacion para el auto-servicio de McAllen Public Utility es de Lunes a Viernes de 7:30 am a 5:30 pm.

On-line Bill Payments

Due to system maintenance, on-line bill payment processing will be temporarily unavailable commencing 5:00 p.m. Friday, September 25, 2015, through Sunday, September 27th. We apologize for the inconvenience.

ALERT! Phone Scam

FOR IMMEDIATE RELEASE

August 26, 2015

Contact: Melba Carvajal, Director of Finance for Utilities, 956.681.1632

MPU warns consumers about phone scam
Caller threatening to disconnect water services for non-payment

McALLEN – McAllen Public Utility (MPU) is warning customers of scam phone calls from someone who claims they’re from “the water company” and requesting immediate payment.

A customer was targeted earlier this week and reported the callers requested “prompt payment using a Wal-Mart pay pal credit card in order to avoid disconnection within twenty minutes.”

MPU is advising its customers that if they suspect a call is fraudulent or deceptive in nature, they should take the caller’s name and phone number, hang up and call (956) 681-1600 or (956) 681-1717 after hours to verify the account status.

MPU utilizes an automated system during working hours to let customers know a payment is due, and never suggests that the customer make a payment immediately over the phone.

2014 Water Quality Report

At MPU, we are committed to providing you with this information about your water supply because customers who are well informed are our best allies in supporting improvements necessary to maintain the highest drinking water standards.

To view the 2014 Water Quality Report, click here.

MPU Launches New Site

McAllen Public Utility is proud to unveil their new website.  The goal of the new site is to make it easier for the residents of McAllen to access information regarding their utilities.

What is the purpose of flushing?

The purpose of flushing is to maintain the water quality and reduce disinfectant byproducts. By flushing, we are maintaining our water distribution lines to ensure good quality water.