Category Archives: Announcements

New Drive-Thru Hours

Effective November 2, 2015, the hours of operation for McAllen Public Utility’s Drive Thru are Monday-Friday, 7:30AM to 5:30PM

 

A partir del 2 de Noviembre 2015, las horas de operacion para el auto-servicio de McAllen Public Utility es de Lunes a Viernes de 7:30 am a 5:30 pm.

On-line Bill Payments

Due to system maintenance, on-line bill payment processing will be temporarily unavailable commencing 5:00 p.m. Friday, September 25, 2015, through Sunday, September 27th. We apologize for the inconvenience.

ALERT! Phone Scam

FOR IMMEDIATE RELEASE

August 26, 2015

Contact: Melba Carvajal, Director of Finance for Utilities, 956.681.1632

MPU warns consumers about phone scam
Caller threatening to disconnect water services for non-payment

McALLEN – McAllen Public Utility (MPU) is warning customers of scam phone calls from someone who claims they’re from “the water company” and requesting immediate payment.

A customer was targeted earlier this week and reported the callers requested “prompt payment using a Wal-Mart pay pal credit card in order to avoid disconnection within twenty minutes.”

MPU is advising its customers that if they suspect a call is fraudulent or deceptive in nature, they should take the caller’s name and phone number, hang up and call (956) 681-1600 or (956) 681-1717 after hours to verify the account status.

MPU utilizes an automated system during working hours to let customers know a payment is due, and never suggests that the customer make a payment immediately over the phone.